Let's get this out of the way, right off.
Hayden Hamilton is well aware that you don't need a $100,000 razor.
Neither, he acknowledges, does anyone else.
"This," he says, "is obviously a very indulgent price point."
Even so, the Portland entrepreneur has spent four years on and off -- and
close to $1 million of his own money -- developing a luxury alternative to the
ubiquitous throwaway blade. The Zafirro Iridium went on sale last week, and
despite an avalanche of publicity, Hamilton has zero confirmed orders so far.
"I'm still not sure we'll sell any," he allows.
But Hamilton contends that the value of his razor transcends its price
tag, its sapphire blade that lasts a decade, or even the daily ritual of
shaving. There's a beauty in making something well, he says, and in disrupting
an industry that's lost its cultural status and been reduced to plastic razors
and disposable blades.
"It's the product, and the problem, that inspires me."
At 34, Hamilton has already started a small handful of companies. The
best known is GreenPrint, which sought to shake up the printer business, much
as he hopes to do to the disposable razor industry.
A key difference: This time, Hamilton has his eye on the upper echelons
rather than the mass market. No doubt, there are plenty of rich people with
money to toss around. But would someone who can afford a Ferrari pay a similar
sum for a close shave?
After all, a hundred thousand dollars buys a lot.
A dozen Rolexes. Four Priuses (Prii, Toyota says.) Or 11,123 Gillette
Fusion razors, at $8.99 a pop.
It also attracts a lot of attention. Maybe you heard about the razor on
NPR's Morning Edition. Or read about it in Wired magazine. Or on Time's
website. Or on MSNBC. Or Yahoo.
What the $100,000 hasn't done, at least not yet, is produce a single
sale. The publicity generated dozens of orders for Zafirro -- a company formed
to bring the razor to market. But it's impossible to know how many of those
orders, if any, are for real. Until a money order arrives, or a check clears,
Hamilton isn't recording any revenue.
Certainly, he hopes to sell some of these razors. All 99 in Zafirro's
limited-edition run, ideally. Hamilton says he did very well during the
recession by betting heavily on a market rebound, but he still wants to see
some return on his razor investment.
And he has a larger aim. Hamilton wants to demonstrate that there's an
alternative to business as usual.
In business, the "razor-blade model" describes a product sold at a low
up-front cost that requires a key part to be replaced at regular intervals.
That replacement part is typically sold only by the product's manufacturer,
whose exclusivity produces a high profit margin.
That's the model Hamilton sought to disrupt at GreenPrint, which
attracted national attention four years ago with software that stops computer
users from printing blank or unneeded pages.
It's a relatively simple solution that printer companies might never have
introduced on their own, because it reduces the amount of pages users print
and therefore the amount of ink they use. The ink cartridge, in the razor
blade model, generates the bulk of printer companies' profits.
GreenPrint has built a stable business but, despite favorable reviews in
prominent publications including The Wall Street Journal and an in-depth New
York Times feature, its technology has never been widely adopted. Hamilton,
which first targeted GreenPrint toward the mass market, hopes to do better
with Zafirro by aiming at the upper echelons.
Zafirro razors will always be a premium product, Hamilton says, but he
envisions the $100,000 Iridium model making way for a less luxurious $1,000
version. At that price, Hamilton says he could still offer a convincingly
better shave and a better experience than a disposable razor, with less waste.
Scott Marshall, associate dean at Portland State University's business
school, knows Hamilton and admires what he's doing.
"He's a smart guy," Marshall says. "He definitely takes things on that
people haven't thought of."
In our consumer-oriented society, Marshall says there's a definite market
for outrageously priced accoutrements among the very rich.
"When you're dealing at that level, it certainly can be successful,"
Marshall says. "They key is making it something that is rare."
Still, he says a $100,000 razor is a "tough sell." Top-shelf luxuries are
all about conspicuous consumption and -- generally speaking -- there's no one
in the bathroom with you when you shave.
"It's not the same as a watch or car, that has public consumption,"
Marshall says. Ironically, Marshall says, a lower-priced model might be an
even harder sell. Zafirro would have to sacrifice some of the luxury elements
that distinguish it.
"That can be pretty tenuous," Marshall says. "There's a reason why Rolex
isn't selling a plastic digital watch."
Assuredly, Hamilton says, he's testing the fates with his razor. He's
putting his faith in customers, and the notion of building an excellent
product -- whatever it takes.
"I'm sure I did a lot of things that, from a business model perspective,
I never should have done," Hamilton says. "But where's the fun in that?"
-- Mike Rogoway; twitter: @rogoway; phone: 503-294-7699
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News Column
Oregon Entrepreneur Flouts Convention With $100,000 Razor
July 6, 2011
Mike Rogoway
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Source: Copyright (c) 2011, The Oregonian, Portland, Ore.
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